Can New Food Safety Guidelines Save Chipotle Mexican Grill?

Can New Chipotle Food Safety Guidelines Save the Chain? Monday's Meeting is a Good Start

Chipotle burritos were nowhere to be found at lunchtime on Monday, as the Mexican chain closed its more than 2,000 U.S. restaurants until 3 p.m. to hold an employee meeting addressing the new food safety guidelines, confronting an issue that has plagued Chipotle Mexican Grill restaurants for months.

The meeting, which was held at Chipotle Mexican Grill’s Denver headquarters, lasted one hour and was streamed to over 50,000 of the company’s employees, who gathered in meeting areas like hotel conference rooms. Two invited reporters were also in attendance. At the meeting, the company’s new food safety policies were announced, as was a $10 million program to assist local food suppliers in complying with these new policies.

Announced developments included paid sick leave for employees– a direct response to the norovirus outbreaks that have been linked to sick employees at Simi Valley, California and Boston restaurants. Chipotle has also begun washing, dicing, and testing tomatoes centrally before bagging them and shipping them to its restaurants to avoid contamination like the September salmonella outbreak in Minnesota and Wisconsin. Other food safety measures are outlined on Chipotle’s website.

“Whether that’s sufficient to persuade consumers to come back in a significant way is questionable,” Allen Adamson, founder of BrandSimple marketing consultancy, told the New York Times. “It’s going to take significant meaningful action that goes beyond telling employees to be more careful and, unfortunately, some time before consumers start to believe it.”

Chipotle has experienced six food safety issues in the past seven months, including norovirus, salmonella, and E. coli outbreaks. These issues have led to over 500 customers falling ill after consuming food from the chain. Consumers remain concerned about eating at Chipotle, as the 14.6 percent reduction in sales in the last quarter of last year shows.

Some customers remain loyal, however; many of the company tweets during the meeting were responses to customers asking when the restaurants would reopen on Monday. Chipotle had also posted signs on the doors of its closed stores, encouraging customers to send a text for a coupon for a free burrito on Monday.

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Chipotle image via Shutterstock

Emily Monaco
Emily Monaco

Emily Monaco is an American food and culture writer based in Paris. She loves uncovering the stories behind ingredients and exposing the face of our food system, so that consumers can make educated choices. Her work has been published in the Wall Street Journal, Vice Munchies, and Serious Eats.